Support Coordination

We offer Recovery Coaching to support people with psychosocial disabilities to feel heard, build confidence, and engage better with their care team — so your NDIS supports work the way you need them to. 

If you are funded for Recovery Coaching, it is an NDIS support that helps people with psychosocial disabilities take charge of their journey, bring their plan to life, and use supports in ways that reflect their goals and choices

If you’re unsure about your Recovery Coaching funding, just give us a call. We’ll go through your plan together and make it easy to understand what supports you can use

Level 1 - Support Connection: Helps you connect with paid and community supports and build confidence in using your plan. 

Level 2 -Coordination of Supports: Actively coordinates multiple services and supports to support your goals

 A Local Area Coordinator (LAC) is someone who works for a partner organisation of the NDIS (not the NDIS itself). Their role is to help you:

• Understand the NDIS and apply for access
   
• Set goals during your planning meeting
   
• Connect with mainstream and community services
   
• Review and reassess your plan with the NDIA
   

LACs provide general support and work with a wide range of participants, especially those with Level 1 (Support Connection) funding or no funded Support Coordination.

Support Coordination is a more intensive, personalised service that is funded in your NDIS plan (usually under Levels 2 or 3). At Care & Connection, we offer professional Support Coordination to help you:

• Understand and implement your funded supports
   
• Coordinate multiple service providers
   
• Navigate complex or changing situations
   
• Build your capacity and confidence to manage your own supports
   
• Advocate for your needs and resolve service issues
   
• Prepare for plan reviews with clarity and support

At Care & Connection, we take a personalised and practical approach to every participant’s journey. Our goal is to empower you to understand your plan, build confidence, and achieve what matters most to you.

Here’s how we support you, every step of the way:

We start by reviewing your NDIS plan together. We take the time to understand your goals, needs, and preferences — ensuring you feel heard and supported from day one.

We help identify any challenges or gaps in your current supports and work with you to find the right solutions.

As a first step, we’ll communicate with your existing care team to explore whether improvements can be made within your current supports — helping you avoid unnecessary disruptions or major changes in your life.

If needed, we can also assist in connecting you with culturally responsive services, specialist providers, or local community supports that better align with your needs and goals.

We don’t just set goals — we stay actively involved in helping you achieve them.
We work closely with you and your support team to ensure everything is running smoothly, and through regular check-ins, we monitor your progress, review what’s working, and make adjustments where needed. Our focus is to keep your supports aligned with your changing needs, so you feel empowered and supported at every stage. 

For participants with more complex needs, we offer responsive support during times of crisis or instability. We work closely with allied health, housing, mental health, and clinical teams to ensure coordinated, safe, and timely interventions. 

Our approach is focused on building your skills and confidence over time — so you can gradually take more control over your supports, decisions, and future planning.